Return / Refund Policy

All the products available on our website are made with utmost passion and care. Our Artists & Artisans put in a lot of hard work and effort into making each and every product As a policy, we do not offer Returns or Refunds on products which are delivered in perfect condition as per the order placed. We accept exchange or refund of our products only if Incase the selected product by you is wrongfully delivered with a different product by us OR if the product has been damaged during transit from our end.

Please note as the products are throughly handcrafted by local artisans, they may have slight irregularities in uniform paint colors, carving, moulding, texture, polish, finish throughout.

We will not entertain any refunds or exchanges on account of the above mentioned as these add character & uniqueness to all handmade products and cannot be considered as a defected product.

Request for replacement or refund of the received damaged product should be reported through mail or WhatsApp and brought to our notice within 48 hours of receiving the product with an UNBOXING- UNEDITED VIDEO & IMAGES with a clear explanation which our team will review the eligibility for exchange and revert with a solution within 15 Business Days

Email ID: info@dravidiansoul.com or WhatsApp to : +91 77955 02625

(between 12:00 PM to 6:00 PM IST)

We reserve the right to deny returns of damaged/defective or mismatched products if the complaint is found to be frivolous or baseless.

Replacement will be offered only if the same product is available in the inventory otherwise a refund will be processed when we receive the damaged product back to us in its original condition which should be unused, unwashed, undamaged and should have all their original packaging and tags intact. If these criteria are not met, your request for a refund may be rejected. Kindly note We do not have an exchange policy for International orders.

Post the above mentioned timeline, Returns & Refunds will not be accepted or entertained.

Products purchased in Sale duration cannot be returned or refunded or exchanged .

Disclaimer:

Airavatham Creatives shall be the sole deciding factors to determine the authenticity of your return/refund request. All policies are subject to change without prior notice.